Terms and Conditions

1. Introduction

Welcome to Somah Land ("we," "us," "our," or "Platform"). These Terms and Conditions ("Terms") govern your access to and use of the Somah Land website and services located at www.somahland.com (the "Website").

By accessing or using our Website, you agree to be bound by these Terms and all applicable laws and regulations of the United Arab Emirates, including but not limited to Federal Decree-Law No. 46 of 2021 on Electronic Transactions and Trust Services, and UAE Consumer Protection Law.

If you do not agree with these Terms, please do not use our Website.

2. Definitions

"Somah Land" or "Platform": The marketplace website operated by Somah Land Portal, License No. 1555683, registered in Dubai, United Arab Emirates.
"Seller" or "Vendor": Individual or business entity that creates a profile and store on the Platform to sell products.
"Customer" or "Buyer": Individual who purchases products through the Platform.
"Products": Goods listed for sale by Sellers on the Platform.
"Services": The marketplace platform services provided by Somah Land.

3. Acceptance of Terms

By creating an account, browsing, or making a purchase on Somah Land, you confirm that:

• You are at least 18 years of age or have parental/guardian consent
• You have the legal capacity to enter into binding contracts under UAE law
• All information provided is accurate and complete
• You will comply with these Terms and all applicable UAE laws

4. Platform Description

Somah Land operates as an online marketplace connecting Sellers with Customers. We provide the platform infrastructure, payment processing, and related services but do not own, sell, or control the products listed by Sellers.

4.1 Our Role

• We act as an intermediary platform between Sellers and Customers
• We facilitate transactions but are not party to the contract of sale between Seller and Customer
• We provide payment processing and order management services
• Product quality, descriptions, and fulfillment are the responsibility of individual Sellers

5. Seller Terms

5.1 Seller Registration

Sellers must:

• Complete registration with accurate business information
• Provide valid UAE trade license or relevant permits where applicable
• Verify identity and business credentials as required
• Maintain accurate contact address
• Comply with all UAE e-commerce regulations

5.2 Platform Commission

• Somah Land charges a 5% commission on each completed sale
• Commission is calculated on the product sale price (excluding delivery fees)
• Commission is automatically deducted from the payment due to the Seller
• Sellers will receive payment after deducting the 5% platform fee

5.3 Seller Obligations

Sellers agree to:

• List only genuine, legal products permitted for sale in the UAE
• Provide accurate product descriptions, images, and pricing
• Honor all confirmed orders and fulfill them within agreed timeframes
• Process orders within 24-48 hours of receipt
• Maintain adequate inventory levels
• Handle customer service inquiries professionally
• Not engage in fraudulent, deceptive, or unlawful practices
• Comply with UAE consumer protection laws
• Ensure products meet UAE safety and quality standards

5.4 Prohibited Products

Sellers may not list:

• Illegal or counterfeit goods
• Products violating UAE laws, customs, or Islamic values
• Alcohol, tobacco, or controlled substances (unless properly licensed)
• Weapons, explosives, or hazardous materials
• Stolen goods or goods infringing intellectual property rights
• Adult content or materials
• Any products prohibited by UAE regulations

5.5 Seller Account Suspension

We reserve the right to suspend or terminate Seller accounts for:

• Violation of these Terms
• Receipt of excessive customer complaints
• Fraudulent activity or misrepresentation
• Failure to fulfill orders
• Violation of UAE laws

6. Customer Terms

6.1 Account Registration

Customers may browse without registration but must create an account to make purchases. You agree to:

• Provide accurate personal information
• Maintain the security of your account credentials
• Notify us immediately of unauthorized account access
• Accept responsibility for all activities under your account

6.2 Pricing and Payments

Product Pricing:

• All prices are displayed in UAE Dirhams (AED)
• Prices are set by individual Sellers
• Prices are subject to change without notice
• The price displayed at checkout is the final price

Delivery Fee:

• A flat delivery fee of AED 20 is automatically added to all orders
• This delivery fee is added to the product price at checkout
• Example: If a product costs AED 70, the total price including delivery will be AED 90
• The delivery fee covers shipping and handling costs

Payment Methods:

• We accept Cash only
• Payment must be received after order gets delivered

6.3 Order Process

1. Customer selects products and proceeds to checkout
2. Total price (product price + AED 20 delivery fee) is displayed
3. Customer completes payment
4. Order confirmation is sent via WhatsApp
5. Seller processes and ships the order
6. Customer receives delivery within specified timeframe

6.4 Delivery Terms

• Estimated delivery time: 2-3 business days up to 7 business days from order confirmation
• Delivery times are estimates and not guaranteed
• Delivery is within the UAE only
• Customer must provide accurate delivery address
• Delivery attempts will be made during business hours
• Failed delivery due to incorrect address or customer unavailability may result in additional charges

6.5 Order Acceptance

• Order placement does not guarantee acceptance
• Sellers reserve the right to cancel orders for stock unavailability or other valid reasons

7. Returns, Refunds, and Cancellations

7.1 No Refund Policy

All sales are final. Somah Land operates a strict no-refund policy except as required by UAE Consumer Protection Law for defective or misrepresented products, or as outlined in these Terms.

7.2 Refund Request Process

If you wish to request a refund, you must:

Step 1: File a Complaint

• Submit a refund complaint through the official complaint form on our Website
• Provide your order number, detailed reason for refund, and supporting evidence (photos/videos if applicable)
• Complaints must be filed within 7 days of receiving your order

Step 2: Review Period

• Your complaint will be reviewed by our team within 7 business days from the date of submission
• We will assess the validity of your claim based on the evidence provided
• You will be notified of the decision via email or WhatsApp

Step 3: Return Shipping Fee

• If your refund request is approved, you must pay a AED 30 return delivery fee
• This fee covers the cost of collecting the product from your location and returning it to the Seller
• The AED 30 fee will be deducted from your refund amount
• Payment instructions will be provided upon approval

Step 4: Product Return

• Products must be returned unused, in original packaging, with all tags attached
• Opened, used, or damaged products (unless defective upon arrival) will not be accepted
• Once we receive and inspect the returned product, the refund will be processed

7.3 Refund Processing Time

• Approved refunds (minus the AED 30 return delivery fee) will be processed within 7-14 business days after receiving and inspecting the returned item
• Refunds are issued to the original payment method
• The original delivery fee (AED 20) is non-refundable

7.4 Cancellations Before Shipment

No cancellations allowed - Once order is placed and paid after being delivered, it's final - No exceptions - Whether shipped or not, no cancellations - Refund process only - Customers must receive the product first, then follow the complaint/refund process if needed

7.5 Defective or Wrong Products (Seller Error)

If you receive a defective, damaged, or incorrect product due to Seller error:

• File a complaint through the Website within 48 hours of delivery
• Provide clear photographic or video evidence of the defect or error
• Our team will review and verify the claim within 7 business days
• If confirmed as Seller error, you will receive a full refund of the product price
• The original AED 20 delivery fee is non-refundable
• The Seller will be responsible for paying the AED 30 return delivery fee (not the customer)
• The customer will not incur any costs for returns due to verified Seller errors
• The AED 30 return fee will be deducted from the Seller's payment

7.6 Non-Refundable Situations

Refunds will NOT be granted for:

• Change of mind without valid justification
• Products that have been used, worn, or altered
• Products returned without original packaging, tags, or accessories
• Failure to file a complaint within the specified timeframe
• Refusal to pay the AED 30 return delivery fee (where applicable)
• Products damaged due to customer misuse or negligence

8. Intellectual Property Rights

8.1 Platform Content

• All content on Somah Land (logos, design, text, graphics, software) is owned by us or licensed to us
• Content is protected by UAE and international copyright, trademark, and intellectual property laws
• You may not copy, reproduce, distribute, or create derivative works without written permission

8.2 Seller Content

• Sellers retain ownership of their product images, descriptions, and trademarks
• By listing products, Sellers grant Somah Land a license to display and promote their content
• Sellers warrant they have the right to use all content they upload
• Sellers indemnify Somah Land against intellectual property claims

8.3 User Content

• Reviews, comments, and feedback submitted by users may be displayed on the Platform
• By submitting content, you grant us a perpetual, royalty-free license to use, modify, and display it
• You warrant that your content does not violate any third-party rights

9. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which complies with:

• UAE Federal Law No. 45 of 2021 on the Protection of Personal Data
• Relevant UAE data protection regulations

By using the Platform, you consent to our data practices as described in our Privacy Policy.

10. Limitation of Liability

10.1 Platform Availability

• We strive for continuous availability but do not guarantee uninterrupted access
• The Platform may be temporarily unavailable due to maintenance, updates, or technical issues
• We are not liable for any loss or damage from Platform unavailability

10.2 Product Liability

• Somah Land is not responsible for the quality, safety, legality, or accuracy of Seller listings
• The contract of sale is between the Seller and Customer
• Sellers are solely responsible for their products and services
• We facilitate dispute resolution but are not liable for Seller non-performance

10.3 Damages

To the maximum extent permitted by UAE law:

• Our total liability shall not exceed the amount paid by you in the transaction giving rise to the claim
• We are not liable for indirect, incidental, consequential, or punitive damages
• This limitation applies to all claims, whether in contract, tort, or otherwise

10.4 Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control, including but not limited to natural disasters, war, terrorism, civil unrest, government actions, pandemics, or technical failures.

11. Dispute Resolution

11.1 Customer-Seller Disputes

• Disputes regarding products should first be resolved directly with the Seller
• Somah Land will facilitate communication and mediation
• We may take action against Sellers who consistently fail to resolve disputes

11.2 Governing Law

These Terms are governed by the laws of the United Arab Emirates and the applicable laws of Dubai.

11.3 Jurisdiction

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Dubai, United Arab Emirates.

11.4 Alternative Dispute Resolution

Before pursuing litigation, parties agree to attempt resolution through:

• Direct negotiation
• Mediation
• Arbitration in accordance with UAE arbitration laws

12. Prohibited Activities

Users are prohibited from:

• Using the Platform for illegal purposes
• Violating any UAE laws or regulations
• Impersonating others or providing false information
• Interfering with Platform security or functionality
• Using automated systems (bots, scrapers) without permission
• Engaging in fraudulent transactions
• Harassing other users or staff
• Attempting to manipulate ratings or reviews
• Reselling Platform access or services

13. Account Termination

13.1 Termination by User

• You may close your account at any time by contacting customer support
• Outstanding orders must be completed or cancelled before account closure
• Sellers must settle all financial obligations before account closure

13.2 Termination by Somah Land

We may suspend or terminate accounts immediately for:

• Violation of these Terms
• Fraudulent or illegal activity
• Repeated customer complaints
• Non-payment or financial irregularities
• Any conduct harmful to the Platform or other users

13.3 Effect of Termination

• Access to the Platform will be revoked
• Pending transactions will be completed or refunded
• We reserve the right to retain information as required by law
• Provisions regarding liability, indemnification, and dispute resolution survive termination

14. Indemnification

You agree to indemnify, defend, and hold harmless Somah Land, its affiliates, officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your use of the Platform
• Your violation of these Terms
• Your violation of any rights of third parties
• Your violation of UAE laws
• Content you submit to the Platform
• For Sellers: products you list or sell

15. Modifications to Terms

• We reserve the right to modify these Terms at any time
• Changes will be effective immediately upon posting on the Website
• Continued use of the Platform after changes constitutes acceptance
• Material changes will be communicated via email or Platform notification
• You should review these Terms periodically

16. General Provisions

16.1 Entire Agreement

These Terms, together with our Privacy Policy and any other policies, constitute the entire agreement between you and Somah Land.

16.2 Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in full force and effect.

16.3 Waiver

Our failure to enforce any right or provision does not constitute a waiver of that right or provision.

16.4 Assignment

You may not assign or transfer these Terms without our written consent. We may assign these Terms without restriction.

16.5 Language

These Terms are prepared in English. In case of translation, the English version prevails.

16.6 Contact with Authorities

We cooperate with law enforcement and regulatory authorities in accordance with UAE law.

17. Contact Information

For questions, concerns, or complaints regarding these Terms or our services:

Somah Land
Legal Business Name: Somah Land Portal
Dubai, United Arab Emirates
License No.: 1555683
Email: somashopae@gmail.com

18. Acknowledgment

By using Somah Land, you acknowledge that:

• You have read and understood these Terms and Conditions
• You agree to be bound by these Terms
• You will comply with all applicable UAE laws and regulations
• You understand the commission structure (5% on sales) and delivery fee (AED 20)
• You accept our role as a marketplace platform connecting Sellers and Customers

Thank you for choosing Somah Land!

These Terms and Conditions are designed to comply with UAE e-commerce regulations. It is recommended to have them reviewed by a qualified UAE legal professional before implementation.